At Bram Portrait, we strive to ensure you are fully satisfied with your purchase. If for any reason you are not satisfied, we offer the following refund and return options:
Returns
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You may return eligible products within 7 days of receiving your order.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
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To initiate a return, please contact us at [email protected] with your order details and reason for return.
Refunds
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Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be made via cash on delivery return credit (since we operate on COD).
Exchanges
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We currently do not offer direct product exchanges. You may return the item for a refund and place a new order.
Non-Returnable Items
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Items that are damaged due to misuse or not in their original condition cannot be refunded.
Contact Us
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For all refund and return inquiries, please reach out to [email protected].